Assessing humanitarian supply chain operations in the aftermath of the Kermanshah earthquake

Purpose The main objective of this study is to consider how benefit efficiently from the significant potential humanitarian operations by individuals. For purpose, aims assess failure factors in supply chain after Kermanshah earthquake considering role all parties, focusing on individuals who did not wish work with formal organisations whole. In aftermath earthquake, which occurred 12 November 2017, improvised groups Iranian civilians over country played an important as Although most these sincerely intended help affected society, victims could properly actions. On contrary, actions caused some issues during operations, such blocking roads, inappropriate last-mile distribution, wasting resources and so on. Design/methodology/approach This research considers mixed methods, including on-site survey, semi-structured interviewing a questionnaire designed for statistical analyses. analysis included 140 responses questionnaire, interviews 32 families, 5 emergency managers Housing Foundation Islamic Republic Iran survey reports. Findings presents framework management deal future disasters same area or areas similar characteristics case study. general, results demonstrate that nature makes it impossible are free challenges. However, several influential factors, training actors integrated management, might considerably increase efficiency Originality/value highlights individuals, derived literature review. authors suggest wide-ranging experiences proficiency, cases